Terms of service
Terms of Service
Last updated: 21/04/2026
Overview
Welcome to Chalala Tea. The terms "we", "our" and "us" refer to CHALALA TEA LIMITED (hereinafter "Chalala Tea"), a Private Company Limited by Shares incorporated under the laws of Hong Kong, with a share capital of HKD 100, having its registered office at Unit 2904-05, 29/F Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong SAR, registered under Business Registration Number 80160193.
Chalala Tea operates the online store accessible at https://www.chalalatea.com as well as all associated information, content, features, tools and products (the "Services"), in order to offer you a shopping experience for matcha and tea-related products. Chalala Tea uses the Shopify platform to provide the Services.
These general terms, together with the policies referenced therein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they contain important information about your legal rights, including your right of withdrawal, applicable legal warranties, as well as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or with the Privacy Policy, you must not use or access our Services.
Article 1 — Access and account
By accepting these Terms, you declare that you have reached the age of legal majority in your country of residence.
The Services are not intended for minors. If you are a parent or legal guardian and become aware that a minor under your responsibility has placed an order or created an account without your authorization, please contact us at hello@chalalatea.com so we can address the situation.
To use the Services, you may be asked to provide certain information such as your email address, billing, payment and delivery information. You represent and warrant that this information is accurate, up to date and complete, and that you have all necessary rights to provide it.
You are solely responsible for the security of your account credentials and for all activity related to your account. You are not authorized to transfer, sell, assign or license your account to another person.
Article 2 — Our products
We make every effort to faithfully present our products in our online store. The colors or appearance of products may, however, differ from what is displayed on your screen due to the type of device you are using, its settings and configuration.
All product descriptions are subject to modification at any time, without notice, at our sole discretion. We reserve the right to withdraw any product from sale at any time and may limit the quantities offered to any person, geographic region or jurisdiction, on a case-by-case basis.
These Terms do not limit the rights you have as a consumer under applicable laws, in particular regarding the legal guarantee of conformity (see Article 6).
Article 3 — Orders
When you place an order, you make an offer to purchase. Chalala Tea reserves the right to accept or refuse your order, for any reason whatsoever, at its discretion. Your order is only considered accepted upon written confirmation by Chalala Tea (order confirmation email). We must receive and process your payment before your order is validated.
Please review your order carefully before submitting it. In the event of refusal, modification or cancellation of your order, we will attempt to contact you using the email address, billing address and/or phone number provided when placing the order.
Your purchases are subject to the return and refund conditions described in our Refund Policy as well as to your right of withdrawal provided in Article 6.
You represent and warrant that your purchases are intended for personal or domestic use, and not for commercial resale or export for commercial purposes.
Article 4 — Prices and billing
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the one in effect at the time of the order and will be indicated in the confirmation email.
The prices displayed on our site are the final prices payable by the customer. They include all taxes, customs duties and import taxes potentially applicable in your delivery country, thanks to our DDP (Delivered Duty Paid) shipping. They do not include shipping fees, which are added and displayed before final order validation. You will not receive any additional invoice from the carrier or customs authorities upon receipt of your parcel. For zone details, applicable exceptions (notably for the United Kingdom and Japan) and procedures for refunding any incidental fees, please refer to our Shipping Policy and our Refund Policy.
The prices displayed on our online store may differ from those offered on other online platforms operated by third parties. We may, from time to time, offer promotions that may impact prices and that are governed by separate terms. In the event of conflict between the terms of a promotion and these Terms, the promotion's terms will prevail.
You agree to provide complete, accurate and up-to-date payment information for all purchases made in our store. You represent and warrant that: (i) your credit card information is accurate and complete, (ii) you are authorized to use this card for the purchase, and (iii) you will pay the fees incurred at the prices displayed, including shipping fees.
Article 5 — Shipping and delivery
Our orders are shipped from our partner warehouse located in China. The delivery times indicated on the site are estimates and are not guaranteed. We accept no responsibility for reasonable delays caused by carriers, customs procedures or any event beyond our control.
In accordance with applicable regulations, the transfer of risk of loss or deterioration of the product is transferred to you upon physical receipt of the product, and not upon its handover to the carrier. In the event of loss or damage occurring during transport, our Refund Policy details the procedure to follow.
Article 5A — Retention of title
The Products sold remain the exclusive property of Chalala Tea Limited until full and effective payment of their price by the Customer. Failure to pay may result in automatic termination of the sale and the obligation for the Customer to return the delivered Products, without prejudice to any damages.
Article 6 — Consumer rights and right of withdrawal
6.1 Right of withdrawal
You have a period of fourteen (14) days from the date of receipt of your order to exercise your right of withdrawal, without having to justify any reason. The procedures for exercising this right, eligible products, excluded products and refund procedures are detailed in our Refund Policy, which forms an integral part of these Terms.
Certain products are excluded from the right of withdrawal under the conditions provided in the Refund Policy, in particular: unsealed matcha (for hygiene and food safety reasons), products with surprise or random content once their packaging is opened, gift cards, and products identified as "Final Sale" on their product page.
6.2 Legal warranties
In accordance with applicable laws, our products benefit from the following legal warranties:
Legal guarantee of conformity: our products benefit from the legal guarantee of conformity provided by the legislation applicable in your country of residence. For consumers residing in the European Union, this guarantee applies for a period of two (2) years from the delivery of the goods. It allows you to obtain the bringing into conformity of the goods (repair or replacement), or failing that, a reduction in price or the rescission of the contract, under the conditions provided by law.
Warranty against hidden defects: our products also benefit from the legal warranty against hidden defects where provided by the legislation applicable in your country of residence. It allows you, in the event of a hidden defect rendering the product unfit for its intended use, to obtain the refund of the price or its reduction, at your choice.
To invoke either of these warranties, contact us at hello@chalalatea.com with your order number and a description of the observed defect.
6.3 European Online Dispute Resolution platform (ODR)
If you reside in the European Union, in the event of an unresolved dispute with our Customer Service, you may use the European Online Dispute Resolution platform made available by the European Commission free of charge: https://ec.europa.eu/consumers/odr
Our contact address to indicate in your procedure: hello@chalalatea.com.
Article 7 — Intellectual property
7.1 Site content
All content present on the Services — including texts, visuals, photographs, illustrations, videos, graphics, source code and software, as well as their selection and arrangement — is the exclusive property of Chalala Tea Limited or its licensors. They are protected by copyright and applicable intellectual property laws.
7.2 Trademark and distinctive signs
"Chalala Tea" is a trademark registered with the French National Institute of Industrial Property (INPI, France).
The other distinctive elements associated with the Chalala Tea brand — notably "茶啦啦", "Chacha" (name and graphic representation of the mascot) as well as the Chinese characters associated with our products (合, 楚, 归, 启) in their use by Chalala Tea — constitute distinctive signs of Chalala Tea Limited, protected as such by copyright (for graphic works) and by applicable law on unfair competition and parasitism.
Chalala Tea Limited expressly reserves the right to extend the protection of its trademark and distinctive signs to any jurisdiction and category deemed appropriate.
7.3 Authorized use
These Terms authorize you to use the Services solely for personal and non-commercial purposes. You are not authorized to reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store or transmit any content present on the Services without our prior written consent. Any unauthorized use may engage your civil and criminal liability. All rights not expressly granted in these Terms are reserved by Chalala Tea Limited.
You may not use Chalala Tea Limited's distinctive signs without our prior written authorization. The Shopify name, logo and trademarks are the property of Shopify. All other names, logos, product names and trademarks present on the Services are the property of their respective owners.
Article 8 — Optional third-party tools
You may use tools provided by third parties as part of the Services, tools that we do not monitor and over which we have no control. You acknowledge and agree that we provide access to these tools "as is" and "as available", without warranty, representation or condition of any kind, and without any endorsement on our part.
The use of these tools is at your sole responsibility. It is your responsibility to ensure that you are aware of and accept the conditions applicable to these tools, as defined by their third-party providers.
We may, in the future, offer new features through the Services. These new features will be considered an integral part of the Services and will be subject to these Terms.
Article 9 — Links to third-party sites
The Services may contain hypertext links to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of these sites. If you decide to leave the Services to access third-party sites, you do so at your own risk.
We accept no responsibility for any harm or damage related to your access to third-party sites, or to the purchase or use of products, services or content on these sites. Claims regarding third-party products and services must be addressed directly to the third party concerned.
Article 10 — Relationship with Shopify
Chalala Tea is powered by Shopify, which allows us to offer you the Services. Any sale or purchase made in our store is made directly with Chalala Tea. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Chalala Tea, including any damage, harm or loss resulting from purchased products. You expressly release Shopify and its affiliates from any claims arising from your purchase and your transaction with Chalala Tea.
Article 11 — Privacy Policy
All personal information that we collect through the Services is subject to our Privacy Policy. Some personal information may also be subject to Shopify's privacy policy. By using the Services, you acknowledge that you have read and understood these policies.
As the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide them to you. The information you submit will be transmitted to Shopify as well as to third parties that may be located in countries different from the one where you reside, in particular China (for the logistical processing of your order) and Hong Kong (for the administration of Chalala Tea Limited). See our Privacy Policy for the safeguards associated with these transfers.
Article 12 — Submissions and contributions
If you submit, upload, publish or transmit to us ideas, suggestions, reviews, proposals or any other content (collectively, "Submissions"), you grant us a perpetual, worldwide, sublicensable and non-exclusive license to use, reproduce, modify, publish, distribute and display these Submissions for any purpose, including commercial purposes.
You represent and warrant that: (i) you own or hold all necessary rights to your Submissions; (ii) you have disclosed any compensation or incentive received in connection with their submission; (iii) your Submissions comply with these Terms. We are under no obligation to (1) maintain the confidentiality of your Submissions, (2) provide compensation, (3) respond to your Submissions.
We may, but are not required to, monitor, modify or remove any Submission that we deem unlawful, offensive, defamatory, obscene or contrary to these Terms, or that infringes the rights of a third party.
Your Submissions must not infringe third-party rights (copyright, trademarks, personal data, personality rights), nor contain defamatory, unlawful, abusive or obscene statements, nor any virus or malware. You are prohibited from using a falsified email address or impersonating another person. You are solely responsible for your Submissions and their accuracy.
Article 13 — Errors, inaccuracies and omissions
The Services may occasionally contain information with typographical errors, inaccuracies or omissions, in particular regarding product descriptions, prices, promotions, shipping fees, transit times or availability. We reserve the right to correct any error, modify or update information, or cancel orders in case of inaccurate information, at any time and without notice (including after submission of your order). In case of cancellation for this reason, a full refund will be offered to you.
Article 14 — Prohibited uses
You may access and use the Services only for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly:
(a) for unlawful or malicious purposes; (b) in violation of any regulation, local, national or international law; (c) in a manner that infringes the intellectual property rights of Chalala Tea, Shopify or third parties; (d) to harass, abuse, insult, harm, defame, intimidate or cause prejudice to any of our employees or any other person; (e) to transmit false or misleading information; (f) to knowingly send or receive, upload or use any content not compliant with these Terms; (g) to transmit unsolicited advertising material, "spam", "chain letters" or any similar solicitation; (h) to impersonate a person or entity; (i) to engage in any conduct likely to restrict the use of the Services by others or expose Chalala Tea or Shopify to any liability.
In addition, you agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, extract, sell or resell any part of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming or pretexting practices through the Services; (e) use robots, scraping tools, automated devices or AI tools (including agentic AI) to access the Services, subject to the provisions of Article 15; (f) interfere with, circumvent or neutralize the security features of the Services.
We reserve the right to suspend, deactivate or terminate your account at any time and without notice if we determine that you have violated these Terms.
Article 14A — Force majeure
Chalala Tea cannot be held liable for any delay or non-performance of its obligations due to a force majeure event. Notably considered as cases of force majeure, without this list being exhaustive: natural disasters, pandemics, epidemics, wars, acts of terrorism, strikes, lock-outs, customs blockages, major failures of postal or transport services, disruptions to telecommunications infrastructure, governmental acts or restrictive administrative decisions.
In the event of such an event, our obligations are suspended for the entire duration of the impediment. If this suspension exceeds thirty (30) days, either party may terminate the sales contract and obtain, where applicable, the refund of sums paid.
Article 15 — Software agents
15.1 Scope of application
This article applies if you use, authorize, enable or cause the deployment of an Agent to access, use or interact with the Services. An "Agent" means any software or service acting autonomously or semi-autonomously on behalf of a person or entity, capable of being executed without direct human supervision.
15.2 Rules applicable to Agents
No Agent may access, use or interact with the Services unless it permanently identifies itself and operates in strict compliance with the rules set out in Article 15.4 below. In addition, no Agent may access the Services if we have requested that Agent to refrain from doing so.
15.3 Technical measures
We may limit, including through technical measures, the ability and manner in which an Agent accesses, uses and interacts with the Services.
15.4 Agent obligations
Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the name of the Agent by including the mention "Agent/[agent name]" in the user agent string; (ii) not conceal or mask the fact that access originates from an Agent, in particular by mimicking human behavior or bypassing CAPTCHAs; (iii) honestly answer any question aimed at determining whether the interactions originate from a human or a computer; (iv) not circumvent measures intended to block, limit or control their access to the Services.
Article 16 — Termination
We reserve the right to terminate this agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without notice, in the event of violation of these Terms. You will remain liable for amounts due for orders validated up to the date of termination.
The following articles will survive any termination: Intellectual Property, Submissions, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law and Jurisdiction, Privacy Policy, as well as any other provision the nature of which implies that it should survive termination.
Article 17 — Disclaimer of warranties
The information presented on the Services is made available for informational purposes. We do not guarantee the accuracy, completeness or usefulness of this information, and any reliance you place on it is at your own risk.
EXCEPT AS EXPRESSLY PROVIDED AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
These exclusions do not apply to the mandatory legal warranties from which you benefit as a consumer under applicable law, in particular the legal guarantee of conformity and the warranty against hidden defects referred to in Article 6.2. Some jurisdictions do not permit the exclusion of implied warranties; in those jurisdictions, these exclusions apply only to the maximum extent permitted by law.
Article 18 — Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CHALALA TEA, NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS OR SERVICE PROVIDERS, NOR SHOPIFY AND ITS AFFILIATES, BE HELD LIABLE FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUES, DATA OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, WHETHER BASED ON CONTRACT, FAULT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF.
TO THE EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCTS SUBJECT TO THE CLAIM.
This limitation does not apply to: (i) liability arising from willful misconduct or gross negligence, (ii) bodily injury, (iii) liability for defective products under the conditions provided by applicable law, nor (iv) any liability that cannot be limited or excluded by the law applicable to consumers.
Article 19 — Indemnification
You agree to indemnify, defend and hold harmless Chalala Tea, Shopify, as well as their officers, directors, employees, agents, contractors, licensors and service providers, from and against any loss, damage, liability or claim (including reasonable attorneys' fees) due to a third party and resulting from (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services in violation of these Terms.
We will inform you of any claim covered by this indemnification. We may conduct the defense and settlement of any claim at your expense, including the choice of legal counsel. You will cooperate in the defense of claims, in particular by providing relevant documents.
Article 20 — Severability
In the event that any provision of these Terms is found to be unlawful, void or unenforceable, that provision will remain enforceable to the maximum extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms. This determination will not affect the validity or enforceability of the remaining provisions.
Article 21 — Waiver and entire agreement
The failure to exercise or to require the exercise of any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with the policies posted by us on the site (in particular the Privacy Policy and the Refund Policy), constitute the entire agreement between you and Chalala Tea, and govern your use of the Services. They supersede any prior or contemporaneous agreement, communication or proposal, whether oral or written. Any ambiguity will not be construed against the drafting party.
Article 22 — Assignment
You may not delegate, transfer or assign this agreement, nor any of your rights or obligations, without our prior written consent. Any unauthorized assignment attempt shall be deemed null and void. We may transfer, assign or delegate these Terms as well as our rights and obligations without your consent or prior notice, in particular in the context of a merger, asset transfer or reorganization.
Article 23 — Governing law and jurisdiction
23.1 Governing law
These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws rules.
23.2 Consumer protection
The choice of governing law provided in clause 23.1 does not deprive you of the mandatory consumer protection provisions of the law of your country of habitual residence. You retain all rights granted to you by the legislation of your country of residence, as a consumer.
23.3 Jurisdiction
Disputes arising from these Terms fall under the exclusive jurisdiction of the courts of Hong Kong.
However, if you act as a consumer and reside in the European Union, you retain the right to bring your action before the courts of your country of residence, in accordance with applicable European rules. Likewise, any action brought by Chalala Tea against you may only be brought before the courts of your country of residence.
For consumers residing in other jurisdictions, the mandatory rules of jurisdiction provided by the legislation of your country of residence apply to the extent they are applicable.
23.4 Amicable resolution
Before any judicial proceedings, we encourage you to contact us via our contact form or by replying to your confirmation email in order to seek an amicable solution. Consumers residing in the European Union may also use the ODR platform mentioned in Article 6.3.
Article 24 — Modification of the Terms
You can consult the most recent version of the Terms at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms by posting updates on our site. It is your responsibility to consult our site periodically. We will inform you of any substantial modification in accordance with applicable law, and these modifications will take effect on the date indicated in the notice. Your continued use of the Services after the publication of modifications constitutes acceptance of them.
Article 25 — Headings
The headings used in this agreement are inserted for convenience and shall not affect or limit the interpretation of these Terms.
Article 26 — Customer Service and contact details
For any question, complaint, request for information or order tracking, our Customer Service is available:
Contact form: chalalatea.com/pages/contact
Email: hello@chalalatea.com
Contact address: Chalala Tea — Customer Service 1 Glenealy, Unit 2A, 17/F, Glenealy Tower Central, Hong Kong
The complete legal details of Chalala Tea Limited (registered office, Business Registration Number) appear at the beginning of this document, in the "Overview" section, as well as in our Legal Notice.