Shipping policy

Shipping Policy

Last updated: May 2, 2026 — v6

At Chalala Tea, every order is shipped directly from our partner warehouse in China to ensure a streamlined logistics chain and the freshness of your matcha.

The terms below apply to all our customers, regardless of country of residence, with no distinction between European Union and international customers.

Countries we ship to

Chalala Tea ships to many countries worldwide. The full list of countries we deliver to is available from the dropdown menu at the top right of our site.

If your country isn't on the list, feel free to contact us via our contact form or by replying to one of our emails. We review each request individually and regularly work on opening new destinations.

Processing time

Orders are prepared and shipped by our partner warehouse within 24 to 48 hours of validation. Orders placed on weekends or public holidays are processed on the next business day.

Once your order is shipped, you'll receive a tracking number by email allowing you to follow your parcel in real time directly from the link provided in the email.

Delivery time

Orders are generally delivered within 7 to 15 business days via standard international shipping, from the date of dispatch.

These timeframes are indicative and may vary depending on your delivery country, local customs procedures, or any event beyond our control (weather conditions, strikes, logistical disruptions). We accept no responsibility for reasonable delays caused by carriers or customs services.

Shipping fees

Shipping fees are calculated automatically based on your delivery country when you enter your address at checkout. They are clearly displayed before any order validation.

Chalala Tea ships to several geographic zones, each with its own pricing terms:

Zone	Countries	Shipping fee	Free shipping
International Standard 1	FR, DE, NL, BE, AT, LU, IE, ES, PT, IT, GR, CZ, PL, US, MX, SG, TH, PH, KR, IN, NZ, AE, ID	€7.99	Yes, on orders €52+
International Standard 2	SE, DK, FI	€14.99	No
Canada Standard	CA	€18.99	No
United Kingdom & Japan	GB, JP	€7.99	Yes, on orders €52+

Free shipping is available in certain zones only, subject to change. Chalala Tea reserves the right to modify or remove free shipping at any time, including its threshold. Any modification applies only to orders placed after it goes live and cannot affect orders already validated.

Customs duties and import taxes (DDP)

All our orders ship under DDP (Delivered Duty Paid). This means any customs duties and import taxes are already included in the price displayed on our site. You will not receive any additional invoice from the carrier or customs authorities upon receipt of your parcel.

Exceptions — United Kingdom (GB) and Japan (JP)

Orders bound for the United Kingdom and Japan are not shipped under DDP. The customs and tax regulations of these two countries do not allow us to fully guarantee coverage of taxes and import duties. Local VAT, as well as any applicable customs duties and import fees, are the responsibility of the recipient and will be claimed directly by the carrier or local customs authorities upon receipt of the parcel. Chalala Tea cannot cover these charges. We recommend checking the applicable amounts before placing your order.

Regulatory changes

DDP shipping is our standard commitment. However, in the exceptional event that a legislative or regulatory change subsequent to the order date leads the customs authorities of your country to claim import duties or taxes from you, Chalala Tea undertakes to refund these fees upon presentation of supporting documentation, within 5 business days of receiving it.

Verifying your delivery information

We invite you to carefully verify the delivery information provided (full name, exact address, postal code, phone number) before validating your order. The phone number is notably used by the carrier to contact you if needed during delivery or customs clearance.

In case of an error in the address provided, prolonged absence at the time of delivery, or refusal of the parcel, any reshipment fees will be borne by the customer. Orders returned to our warehouse for these reasons may be refunded, less the initial shipping fees and any return fees.

Parcels in transit

Once your order has shipped, it can no longer be intercepted, modified or redirected. We cannot cancel or recall it. Its delivery is handled by the carrier.

Parcel not delivered

If your order has not arrived within thirty (30) days of dispatch, contact us by replying to your confirmation email or via our contact form, specifying your order number. We will open an inquiry with the carrier and determine the appropriate solution on a case-by-case basis.

The terms for refunds, returns and handling of damaged or non-conforming products are detailed in our Return and Refund Policy.